Policies

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At Brinson and Collins, we want you to be happy on every purchase and feel confident while shopping with us. You may take time to read our policies below to ensure your complete satisfaction shopping with Brinson and Collins.
 

Orders
 

1.  First orders C.O.D. or credit card. VISA AND MASTERCARD ONLY.
2.  Net 30 terms extended after three payments received on time.
3.  Interest on overdue accounts 1.5% per month.
4.  All checks returned are subject to a $25.00 service charge.
5.  All shipments FOB Austin, TX.
6.  Allow 1-6 weeks delivery, depending on time of year.  Most times we are at next day shipping.
7.  NO unauthorized returns.  There is a 20% restocking fee for any returns or refused merchandise.
8.  Minimum opening order is $150. Reorders are $100.
9.  Any damages or shortages MUST be reported within 5 days of delivery.  If there is any problem with your order, please keep all boxes and original packing materials.
10.  All of our products are made by hand, and no two pieces are exactly alike.  Slight variations are part of the beauty of each piece. 

 

Privacy Policy

Dear Visitor:  We would like you to know how we handle the information you send us over the Internet. The Internet is a dynamic, continually changing environment. As the results of dynamism, our Privacy Policy will evolve and change. We strive to keep you informed by updating this Privacy Policy as our procedures change.

This policy was last updated on September 1, 2002. We invite you to review our policy regularly to stay informed.

Information Collection and Use

Brinson and Collins collects information from our customers to fulfill orders and to communicate with you to improve our products and services for most benefit to our customers. We will not sell, share, or rent this information to any third parties. Brinson and Collins collects information from our members or visitors at several different points on our website.

Registration

Brinson and Collins requests our customers for their shipping and billing information including name, telephone, and e-mail address through the member registration form. Being a member will enable the return customer to checkout faster since the information will be preloaded when members log on to their accounts. Your shopping experience will be easier than ever.
 

Web Survey

It is very important for us to know what you feel about our products and services in order to improve our web site and bring you most satisfaction. Brinson and Collins use a survey form to gather necessary information from our members. With this service, the customers are free to whether provide the information or not.


Cookies

We use cookies to record the visitor's session information such as the visitor's shopping selections when ordering. As a security measure, the cookie will expire when the browser is closed. Customers who reject the cookie, may not get advantages from our system but they are still able to use the site.

Links

Brinson and Collins may have third parties links and we urge our customer to read the privacy policy of every site that you visit before providing your personal information. As our privacy policy is only applied within our website. We can not be held responsible for privacy practices of third party sites.

Special Offers

Occasionally, Brinson and Collins will send an e-mail of our new products and promotions to members and they may decide not to receive this message. Please see detail of opt-out choices below.

Site and Service Updates

Brinson and Collins will send an e-mail announcement of our new services and/or website update to members. Members can not unsubscribe from this service. We only contact customers via e-mail in order to provide necessary services upon requests.

Correction/Updating Personal Information

All Brinson and Collins members can correct, update, and remove their personal information that they have given us upon registration to our website. Changes may also be requested by e-mail to our customer service department at webmaster@brinson-collins.com

Choice/Opt-out

Brinson and Collins provides choices to its customers to submit their sensitive information via our services. For members who already have registered with our services can also decide to remove their information out of our database by unsubscribe through our website or send us a service cancellation request e-mail.

Notification of Changes

Our privacy policy will change and update regularly. The latest changes will be posted on "Our Policy" page. Our visitors and members will understand what specific information and data we collect and how it will be used under which circumstances.

Security Guarantee

At Brinson and Collins, the first priority is to maintain our website to be at the highest level of security where our customers can confidently provide their private information such as, credit card, name, address, telephone, and e-mail safely over the Internet. We use the newest industry standard SSL encryption technology to protect all sensitive data transferred to our server. While on a secured page, such as our checkout page, the lock icon on the bottom of web browsers becomes locked as opposed to un-locked, when you are just surfing.

Product Variance

The products design and color may be slightly different with their pictures appear on the web site. They can not be looked exactly the same because they are all handmade and the nature of materials. However, the original ones look more attractive than in their pictures. 

Changing or Canceling orders

If you decide to change or cancel your order, please immediately inform our customer service. If your order has already been processed, then it may be too late to cancel the shipment. In that case, you can simply return the shipment (read Return Policy below) and we'll give you a full refund of the merchandise purchased.


Return Policy

If you are not satisfied with any purchases for any reasons, with our 30-Day Money-Back Guarantee, you can simply return the merchandise to us and we will be pleasant to give you at your choice of refund, replacement or exchange, as you wish. Kindly let us know why you were dissatisfied because it will help us to improve our products and services in the future. Before you return us products, please send an e-mail to Customer Service to inform us your order number, tax invoice number and the reason you want to return the merchandise (choose one of the followings);
bulletDamage
bulletIncorrect item(s) shipped
bulletDissatisfaction (please explain)
bulletOther (please explain)
We will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

We will refund the order amount included shipping in full amount as soon as we receiver the item(s). Please be noted that we would not responsible for return shipping and handling charges.


Shipping Information
 

As all products in Brinson and Collins are totally handmade. They are made from natural materials, some material might be shortage or required extra lead time in some seasons. They are not stored in warehouses in large quantities so please realize that if you order a large quantity of individual item, the preparation process will likely be extended. Generally, standard ordering will be processed within two working days after we have received your order and the payment for your purchase. If your order contains an item that is out of stock or in the event that your order must be specially made, we will inform you for an additional time to deliver your purchased merchandize. In such a case, you will have the choices of selecting an alternate item, canceling the order, or waiting for the back-ordered item to arrive. You will not be charged for any additional delivery fee if your purchase must be sent in separate shipments.

The shipping time above is the estimated duration from shipping agents and it may vary in some seasons such as Christmas and New Year.

The shipping cost will be automatically calculated and notified a customer at Checkout page. The shipping rates vary from your shipping destination (country) and the total weight of your selected merchandise(s). Please note that all products' weight appeared in their detail page includes their package weight. Please be informed that additional charges for customs clearance must be borne by customers.

Please be noted that prior to accepting the merchandise delivered by shipping agent, please check that all items received is in good condition. If any damages or incorrect item(s) found, please make sure that you have the shipping agent informed right away.

We will not ship any purchase to PO Boxes, APOs and FPOs.

Customer who orders merchandise and requires the item to ship within Thailand will receive free shipping charge. Brinson and Collins will ship all items ordered with free of charge by EMS.

Brinson and Collins reserves the right at any time to amend, modify, or discontinue shipping cost upon prior customer notification.


Track your Order

If you call us, you will receive an e-mail states the 10-digit Airway Bill Number or Tracking Number and instructions how to track your order right after your order has arranged and picked up by UPS. 

 

Display Techniques

 *  Place all smaller items such as the pocket medallions, minis and ominis, plaques, drawer pulls and ornaments in bowls at waist level.  Group a few bowls together.  Your customers will love touching all the items, and they never buy just one!

*  Use the plaques, ominis, and mini hanging frames on top of packages instead of bows.

*  Ideas for pocket medallions:  Put them on note-cards and invitations instead of the organza bows.  The pocket crosses are wonderful for wedding programs.

 

                WHY CHOOSE BRINSON & COLLINS?

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Highest quality and best prices in the business.  Don’t be told otherwise!

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Largest selection of standing crosses.

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Shipping times!  We are usually at next day shipping year round.

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Pocket medallions…no one else has them!

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Our best selling mini crosses and mini ornaments!

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ORIGINAL DESIGNS!!!!

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Largest selection of crosses available!!!!!

All of us here at Brinson & Collins wish to thank you for your business.  We are working hard to continue bringing you new and exciting products and to ship out as quickly as possible.  All of your support is sincerely appreciated, and we hope to supply you with our products for many more years to come.

 

Site Updated February, 2005.  Visitors info click

Send mail to Webmaster@Brinson-Collins.com with questions or comments about this web site.
Copyright © 2001 Brinson and Collins
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