At Brinson and Collins, we want you to be happy on every purchase and feel
confident while shopping with us. You may take time to read our policies below to
ensure your complete satisfaction shopping with Brinson and Collins.
1. First orders C.O.D. or credit card. VISA AND MASTERCARD ONLY.
2. Net 30 terms extended after three payments received on time.
3. Interest on overdue accounts 1.5% per month.
4. All checks returned are subject to a $25.00 service
5. All shipments FOB Austin, TX.
6. Allow 1-6 weeks delivery, depending on time of year.
Most times we are at next day shipping.
7. NO unauthorized returns. There is a 20% restocking fee
for any returns or refused merchandise.
8. Minimum opening order is $150. Reorders are $100.
9. Any damages or shortages MUST be reported within 5 days
of delivery. If there is any problem with your order, please keep all boxes and
original packing materials.
10. All of our products are made by hand, and no two
pieces are exactly alike. Slight variations are part of the beauty of each
We would like you to know how we handle the information you send us over the
Internet. The Internet is a dynamic, continually changing environment. As the
This policy was last updated on September 1, 2002. We invite you to review
our policy regularly to stay informed.
Information Collection and Use
Brinson and Collins collects information from our customers to fulfill
orders and to communicate with you to improve our products and services for most
benefit to our customers. We will not sell, share, or rent this information to
any third parties. Brinson and Collins collects information from our members or
visitors at several different points on our website.
Brinson and Collins requests our customers for their shipping and billing
information including name, telephone, and e-mail address through the member
registration form. Being a member will enable the return customer to checkout
faster since the information will be preloaded when members log on to their
accounts. Your shopping experience will be easier than ever.
It is very important for us to know what you feel about our products and
services in order to improve our web site and bring you most satisfaction.
Brinson and Collins use a survey form to gather necessary information from our
members. With this service, the customers are free to whether provide the
information or not.
visitor's shopping selections when ordering. As a security measure, the cookie
will expire when the browser is closed. Customers who reject the cookie, may not
get advantages from our system but they are still able to use the site.
Brinson and Collins may have third parties links and we urge our customer to
We can not be held responsible for privacy practices of third party sites.
Occasionally, Brinson and Collins will send an e-mail of our new products and
promotions to members and they may decide not to receive this message. Please
see detail of opt-out choices below.
Site and Service Updates
Brinson and Collins will send an e-mail announcement of our new services and/or
website update to members. Members can not unsubscribe from this service. We
only contact customers via e-mail in order to provide necessary services upon
Correction/Updating Personal Information
All Brinson and Collins members can correct, update, and remove their personal
information that they have given us upon registration to our website. Changes
may also be requested by e-mail to our customer service department at
Brinson and Collins provides choices to its customers to submit their sensitive
information via our services. For members who already have registered with our
services can also decide to remove their information out of our database by
unsubscribe through our website or send us a service cancellation request
Notification of Changes
posted on "Our Policy" page. Our visitors and members will understand
what specific information and data we collect and how it will be used under
At Brinson and Collins, the first priority is to maintain our website to be at
the highest level of security where our customers can confidently provide their
private information such as, credit card, name, address, telephone, and e-mail
safely over the Internet. We use the newest industry standard SSL encryption
technology to protect all sensitive data transferred to our server. While on a
secured page, such as our checkout page, the lock icon on the bottom of web
browsers becomes locked as opposed to un-locked, when you are just surfing.
The products design and color may be slightly different with their pictures
appear on the web site. They can not be looked exactly the same because they are
all handmade and the nature of materials. However, the original ones look more
attractive than in their pictures.
If you decide to change or cancel your order, please immediately inform our
customer service. If your order has already been processed, then it may be too
late to cancel the shipment. In that case, you can simply return the shipment
(read Return Policy below) and we'll give you a full refund of the
If you are not satisfied with any purchases for any reasons, with our 30-Day
Money-Back Guarantee, you can simply return the merchandise to us and we
will be pleasant to give you at your choice of refund, replacement or exchange,
as you wish. Kindly let us know why you were dissatisfied because it will help
us to improve our products and services in the future. Before you return us
products, please send an e-mail to Customer Service to inform us your order
number, tax invoice number and the reason you want to return the merchandise
(choose one of the followings);
We will reply to your message and, if necessary, send you shipping instructions
for returning the item(s).
|Incorrect item(s) shipped |
|Dissatisfaction (please explain) |
|Other (please explain)|
We will refund the order amount included shipping in full amount as soon as we
receiver the item(s). Please be noted that we would not responsible for return
shipping and handling charges.
As all products in Brinson and Collins are totally handmade. They are made from
natural materials, some material might be shortage or required extra lead time
in some seasons. They are not stored in warehouses in large quantities so please
realize that if you order a large quantity of individual item, the preparation
process will likely be extended. Generally, standard ordering will be processed
within two working days after we have received your order and the payment for
your purchase. If your order contains an item that is out of stock or in the
event that your order must be specially made, we will inform you for an
additional time to deliver your purchased merchandize. In such a case, you will
have the choices of selecting an alternate item, canceling the order, or waiting
for the back-ordered item to arrive. You will not be charged for any additional
delivery fee if your purchase must be sent in separate shipments.
The shipping time above is the estimated duration from shipping agents and it
may vary in some seasons such as Christmas and New Year.
The shipping cost will be automatically calculated and notified a customer at
Checkout page. The shipping rates vary from your shipping destination (country)
and the total weight of your selected merchandise(s). Please note that all
products' weight appeared in their detail page includes their package weight.
Please be informed that additional charges for customs clearance must be borne
Please be noted that prior to accepting the merchandise delivered by shipping
agent, please check that all items received is in good condition. If any damages
or incorrect item(s) found, please make sure that you have the shipping agent
informed right away.
We will not ship any purchase to PO Boxes, APOs and FPOs.
Customer who orders merchandise and requires the item to ship within Thailand
will receive free shipping charge. Brinson and Collins will ship all items
ordered with free of charge by EMS.
Brinson and Collins reserves the right at any time to amend, modify, or
discontinue shipping cost upon prior customer notification.
If you call us, you will receive an e-mail states the 10-digit Airway Bill
Number or Tracking Number and instructions how to track your order right after
your order has arranged and picked up by UPS.
* Place all smaller items such as the pocket
medallions, minis and ominis, plaques, drawer pulls and ornaments in bowls at
waist level. Group a few bowls together. Your customers will love touching all
the items, and they never buy just one!
* Use the plaques, ominis, and mini hanging frames on top
of packages instead of bows.
* Ideas for pocket medallions: Put them on note-cards and
invitations instead of the organza bows. The pocket crosses are wonderful for
WHY CHOOSE BRINSON & COLLINS?
Highest quality and best prices in the business. Don’t
be told otherwise!
Largest selection of standing crosses.
Shipping times! We are usually at next day shipping year
Pocket medallions…no one else has them!
Our best selling mini crosses and mini ornaments!
Largest selection of crosses available!!!!!
All of us here at Brinson & Collins wish to thank you for
your business. We are working hard to continue bringing you new and exciting
products and to ship out as quickly as possible. All of your support is
sincerely appreciated, and we hope to supply you with our products for many more
years to come.